Mike Heifner is the Director of Norwich Consulting Services. He has been providing outstanding employment services for people with disabilities for 25+ years. He is considered by many to be one of the best in the business. He has developed training using practical experience and his knowledge of Ohio’s supported employment funding systems (Opportunities for Ohioans with Disabilities and Ohio Department of Developmental Disabilities). Participants will walk-away with new information and skills that they can use right away.

Mike also provides CARF consulting for Norwich Consulting Services. He has worked for a CARF accredited organization for many years. He has a firm grasp on the application process and Program Standards. Mike can assist organizations seeking accreditation for the first time or just looking for a refresher.


1. Job Development Academy

  •  Developing an Employment First Culture
  • Using Discovery Tools Effectively
  • Developing and Fostering Community Relations
  • Employment Procurement / Job Development

2. Job Coach Academy Being a superior job coach requires a specific set of skills. Proven, hands-on, practical skills will be taught in this training. Job coaches will walk away with skills that will immediately improve their coaching and retention outcomes. Includes:

  • Developing an Employment First Culture
  • Job Coaching Techniques
  • Customer Service

3. Team Building 

  • Working effectively with teams
  • Developing a positive team culture
  • Being a productive team member