SUSAN DLOUHY, LPC, CRC

Bio: Susan Dlouhy is the President of Norwich Consulting Services. Her innovative approaches help organizations develop realistic solutions that apply to today’s business climate. Ms. Dlouhy’s areas of expertise include assisting agencies with Rehabilitation Accreditation Commission (CARF), developing outcome measurement systems, strategic planning and program design. As an independent consultant, Ms. Dlouhy has successfully written and administered grants for the Ohio Rehabilitation Services Commission and Ohio Developmental Disabilities Council.

Ms. Dlouhy has worked for more than 23 years in a variety of administrative roles supporting people with disabilities. Ms. Dlouhy obtained her Master’s degree in Rehabilitation Counseling from The Ohio State University in 1984. She is a Certified Rehabilitation Counselor (C.R.C.) and Licensed Professional Counselor (L.P.C.). She is also a CARF surveyor, Certified TAPS instructor and adjunct instructor for Columbus State Community College in the Human Services Department.

PRESENTATION TOPICS:

1. Winning Over the Competition with Quality (3 Hours)

Participants will learn about the changing world of services for adults with developmental disabilities. The focus will be on responding to “free choice of provider” and redefining services to meet individual needs. Participants will learn specific ways to measure the quality of the services they provide on a daily basis.

2. CARF 101 (3 Hours)

This session can be tailored to Employment and Community Services Programs or Behavioral Health Programs. It is appropriate for organizations who are seeking CARF accreditation for the first time, or need a refresher for new (and old) staff. Participants will learn about the value of seeking CARF accreditation, the survey process, and survey outcomes. Discussion of specific standard areas will be customized for each organization. Learn what to expect from the survey and what the surveyors expect from your organization.

3. Individual Plan Writing 201 (3 Hours)

Participants will receive a brief overview of the rules and standards governing the development of Individual Plans. This is a highly interactive seminar that teaches participants how to write goals, objectives, methodologies and documentation techniques. The seminar is updated regularly to capture any changes affecting plan writing or documentation of services.

4. The Mosaic of Teamwork (5 Hours)
Presented with Scott Osterfeld

This seminar will energize and motivate your staff. It is a highly interactive and fast pace training. Participants will learn about teamwork concepts and values that support teamwork. Participants will learn how to recognize productive and unproductive teams. The session will provide tips for being an effective team member and ways to recognize strengths of other team members.

5. Creating a Culture of Positive Behavior Supports (5 Hours)
Presented with Jackie Teny-Miller

Recognize that communication and relationships are the keys to creating a culture of positive supports. Learn to create a culture of positive supports by developing support plans that recognize the unique needs of each person. Learn to use strategies that increase positive responses and/or outcomes in an individual. No longer be driven by the need to control and resort to the use restraint.

6. The Pros and Cons of Privatization (3 Hours)

What is privatization? How is it affecting County Board’s of MRDD in Ohio? This presentation helps organizations understand the factors that should be considered when making the decision to privatize, or not! Pros and cons are presented for both the County Board and Not-for-Profit.

7. Building a Mission Driven Organization (3 Hours)

Why is it important to have a mission statement? This session can be used as a prelude to starting your strategic planning process or as a stand-alone session. This is an interactive session that will help organizations examine their current mission statement or develop a new one.

8. Winning the Anger Battle (3 Hours)

This presentation focuses on how staff members respond to “anger” and how it affects their interactions with individuals. Participants will learn about the effects of anger on relationships and how the cycle of anger can be circumvented. The benefit of win-win solutions will be emphasized.

9. DD Systems Overview (5 Hours)

Take a comprehensive tour of Ohio’s system of services and supports for individuals who have developmental disabilities. This training will give an overview the service delivery system from birth – retirement! The training will be continuously updated to provide a focus on current trends, issues and rules.

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JENNIFER H. HAYWOOD, LISW, LICDC

Bio: Jennifer H. Haywood, LISW, LICDC, received her MSW in 1996 from OSU, and her CCDC III in 1997. She has specialized in addictions and dual diagnosis assessment and treatment since 1996. She has had a variety of work experiences in the field, and has been a trainer and presenter since 1998, and an adjunct professor at OSU in the MSW program and at Columbus State in the Mental Health/Chemical Dependency/Mental Retardation program for almost 4 years. Her specialties also include DSM-IV-TR trainings, Drug Free Workplace Trainings, and several other mental health and human behavior theory courses at OSU. She has been an evaluator for the CPM oral exam for the state of Ohio since 1998 and continues to see clients in an individual therapy setting as well as conducting assessments with mental health clients and dually diagnosed clients with Matrix Integrated Psychological Services.

PRESENTATION TOPICS

1. Chemical Dependency and Ethics (3 or 5 hours)

This training was designed to meet the Ethics requirement for Chemical Dependency Professionals and other Mental Health Fields. It will give the participant and overview of the “Code of Ethics” and will give case study examples to practice recognition of the different code violations. The seminar is applicable to clinical professionals at any level, and provides an energetic presentation of material that is often a review.

2. Screening and Assessment of Dually Diagnosed Clients (3 or 5 hours)

Participants will be provided with screening and assessment skills to increase their confidence level in diagnosing clients who are chemically dependent or dually diagnosed. The participants will obtain comprehensive training on the specific tools and techniques needed to assess and diagnose dually diagnosed clients, including examples of screening tools, assessment tools, and DSM-IV-TR review of the criteria for substance use disorders. The participant will leave this training with an increased level of skill related to the Assessment and Diagnosis “Core Function” that a Licensed Chemical Dependency Counselor needs to obtain.

3. Sharpen Your Diagnostic Skills: Advanced Diagnosing with Dually Diagnosed Clients (3 or 5 hours)

Participants will gain an increased understanding of the diagnostic skills needed for difficult to diagnose clients with a dual diagnosis (chemical dependency and mental health). The participants will receive case studies that will challenge their ability to diagnose the Five Axes appropriately. Practicing this skill will help the participant feel much more comfortable with dually diagnosed clients.

4. Recognizing Cultural Implications in Dual Diagnosis (3 or 5 hours)

Participants will gain an increased understanding of the special considerations individuals of different cultural backgrounds when diagnosing substance problems.
The participants will receive extensive education in the area of different cultural issues to look at when diagnosing.

5. Chemical Dependency and Women from different backgrounds (3 or 5 hours)

Participants will gain an increased understanding of the special considerations of women addicts and alcoholics from different backgrounds. Common histories and mental health issues will be covered including their often “different” route to addiction. Lecture will include information from several sources, including Stephanie Covington’s Trauma workshop series.

6. Treatment Planning with Dually Diagnosed Clients (3 or 5 hours)

Participants will learn how to individualize treatment for the growing heterogeneous dual diagnosis population (chemical dependency and mental health). Participants will receive training on how to create goals, objectives and methods for clients on their caseloads. Special attention will be paid to how to begin discharge planning from the moment the client comes in the door. Lecture will be combined with case study application.

7. Combining CBT, Solution Focused and Motivational Interviewing with Chemically Dependent Clients (3 or 5 hours)

Participants will gain an increased understanding of cognitive behavioral theory and solution focused and motivational interviewing techniques with practical application knowledge to the addicted population. Participants will obtain theoretical knowledge on the use of all three theories

8. Working with the Atheist/Agnostic in a 12 Step Recovery Modality (3 or 5 hours)

Participants will develop therapeutic skills to assist them with the addicted client who wants to be involved in 12 step recovery while struggling with a higher power concept. Participants will be able to help addicted clients develop their own spiritual belief system that can help them engage with other AA/NA/CA members.
Participants will be given tools to help the client feel more comfortable in a 12 step support group

9. Interventions with Dually Diagnosed Clients (3 or 5 hours)

Mental health and chemical dependency professionals will obtain tools and techniques to help the addicted/dually diagnosed client in a 1:1 setting.
These techniques will be derived from various approaches including Client-Centered, Motivational Interviewing, Cognitive Behavioral and Solution-Focused. Gestalt ideas will also be discussed.

10. Chronic Pain and Addiction- Staying on Meds and Getting to Recovery (3 or 5 hours)

Participants will be provided with the latest information on helping the addicted client with Chronic Pain. Staying on medication is required for some, with the challenge as being accepted in the recovering community. This workshop will help with this tremendous challenge. Different medications will be discussed as alternatives to the traditional opiate pain medication. Alternative pain relief recommendations will also be reviewed according to the most current research. If your client has to stay on mood altering pain meds, techniques will be reviewed on how to help them feel accepted in the 12 Step Community.

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L. DANYETTA NAJOLI, M.A., CIP

Bio: L. Danyetta Najoli is a facilitator and personal coach. She specializes in helping people within organizations communicate more effectively, sustain self-directed teams, understand their influence as leaders, manage conflict, and thrive in a multicultural workplace. Since 2000, Danyetta has worked in the Intellectual Disabilities (ID) field in a variety of roles including volunteering, training, consulting, and direct support.

She is the former chairperson of the Direct Support Professional Association of Tennessee (DSPAT). Danyetta has written articles for field around issues affecting direct support professionals. She was a consultant for the state of Tennessee where she provided technical assistance to direct support professionals around Behavior Support, Quality Assurances (QA) processes and Diversity issues.

Danyetta earned a master’s degree in Organizational Leadership and has specialized training in organizational development and coaching. Danyetta provides training for community and governmental agencies within the MR/DD field. She is a member of the Ohio Southwest Regional PATHS Council and has been a trainer with OhioPATHS since 2007.

PRESENTATION TOPICS

1. Understanding How Diversity Can Be an Asset to Your Work Environment (5 Hours)

Understanding the benefits of a diverse workforce can set an organization apart and make it a place where uniqueness thrives. There are more business practice opportunities, service delivery effectiveness, and the reduction of interpersonal conflict that exist when diversity is embraced. Participants will learn ways to reduce stereotypes that inhibit work relations. They will learn the importance of understanding each other’s differences in a work environment. Participants will learn how to provide constructive feedback, use effective communication, activate listening skills, manage conflict, and develop an action plan for improving interpersonal relations.

2. The Direct Support Professional as Leader (5 Hours)

Are good leaders born or made? Participants will answer this question by learning the basics of effective leadership. They will understand their personal leadership style, various leadership schools of thought, and how to help others develop their leadership effectiveness. Participants will learn how to motivate and inspire others to action. They will learn how to become natural solution seekers and problem solvers. Participants will understand the similarities in the role of a direct support professional and a good leader. They will understand what people within their leadership really want and need from them.

3. Using Effective Communication to Get Your Ideas Across (3 Hours)

Participants will increase their awareness about the importance of effective communication. They will learn and practice key listening skills, understand other people’s communication style and identify personal areas to improve. Participants will learn how to effectively get their ideas across to others. They will learn the common mistakes made when communicating and how to be a great communicator.

4. Recognizing the Value of Team Dynamics and Team Building (5 Hours)

Participants will learn the importance of understanding team dynamics and the characteristics of successful teams. Participants will learn the personality and interpersonal styles that lead to collaboration. They will learn what keeps teams motivated and how to effectively give individual and team recognition. Participants will understand the four stages of team development. Participants will understand what could unravel a solid team and the disadvantages of failing to understand team dynamics. They will understand the effects of adding a new member or losing an old member of a successful team.

5. How to Effectively Manage Conflict in Your Work Environment and Beyond (3 Hours)

Not all conflict is bad and not all consensus a good. Participants will learn an effective approach to constructive, win-win conflict resolution. They will learn how to separate the two sides of every conflict—people and issues—and deal with each effectively. Participants will learn how to first seek to understand through empathetic listening and by practicing everyday conflict resolution skills. They will learn how to avoid critical mistakes when resolving conflict. Participants will be able to identify their personal stumbling blocks to agreement. They will learn various conflict management styles that fit the situation. Participants will identify common sources of conflict that lead to disagreements. They will learn what to do when a conflict arises or when they find themselves in the middle of a conflict. Participants will learn how to deliver, accept, and ask for constructive feedback.

6. Understanding the Quality Assurance Process (5 Hours)

Participants will learn strategies for effective methods for understanding and participating in internal and external Quality Assurance (QA) processes. They will benefit from personal stories shared regarding QA experiences. Participants will be presented with basic tenets for participating in QA surveys and a mentoring tool to help organizations mentor direct support professionals through the process.

7. Making a Difference in the Lives of People With Intellectual Disabilities (3 Hours)

Participants will learn how to practically implement person-centered direct support to people with intellectual disabilities. They will learn the benefit of acting on a common understanding of the contributions good direct support professionals make. They will lead with their heart as they understand people with disabilities and view them as individuals with unique dreams and goals.

8. Understanding the Nature of Virtual Teams (5 Hours)

Virtual organizations and teams are revolutionizing the workplace. Participants will learn the definition of a virtual work environment. They will understand their role on a virtual team. Participants will understand the skills and technologies needed to support a virtual work team. They will understand the difference between a non-virtual environment and a virtual environment. Participants will understand the benefits and pitfalls to a virtual environment. They will learn the various ways people can effectively communicate on a virtual team.

9. It’s Time for Time Management (3 Hours)

Organizing, prioritizing, and managing time: these things seem to come naturally for some people. For most of us, though, it’s not so easy. The demands of work, family, and so much else make it easy for something to “fall through the cracks.” And then, of course, we feel guilty for missing the event and resolve to do better next time. But good time management skills can be learned. This course is a fast paced, highly interactive program that provides the basics to manage time and priorities, define and describe your personal and organizational values, write S.M.A.R.T.E.R. goals and tasks. Participants will learn to apply specific techniques to avoid procrastination, minimize interruptions, manage information, and maximize personal productivity.

10. Working with Families in Challenging Situations (3 Hours)

Family members can be a significant part of the lives of people with disabilities. But sometimes strained relationships can impact the quality of overall service provided by direct support professionals, the frontline of the intellectual disabilities field. The session will help participants understand the dynamics of interpersonal relationships and how they play a part in dealing with difficult family members. Participants will learn about important issues that arise from family members. They will learn ways to offer support to especially difficult people and how to manage ongoing conflict. Participants will learn their own communication style and their influence. They will learn keys to effective communication that leads to enhanced professional relationships.

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SCOTT OSTERFELD

Bio: Scott has over 20 years experience working with individuals with intellectual and developmental disabilities, including 16 years working at LADD, Inc., a program in Cincinnati, Ohio that provides a variety of services to adults with disabilities. For eight of those years, Scott served in the role of Director of Program Operations. Since 1997, Scott has been the President and CEO of Osterfeld Consulting, a principle based educational and consulting company that provides education and training in the human service field. In addition, Scott also wears a variety of other hats including being a part-time Family and Child Therapist with Beech Acres Parenting Center, Director of Children’s Ministry at the Vineyard Church Northwest, and the Operations Administrator for the Ohio Alliance of Direct Support Professionals (OADSP). Scott graduated from Miami University with a B.S. degree in Individual and Family Studies in 1990 and graduated from Miami University with a M.S. degree in Family and Child Studies in 1992. He is also a licensed social worker. Scott’s most important roles are being the husband to his wonderful wife Renee for the past 18 years and being the father of his three beautiful daughters- Kayte, Jessie, and Lindsey.

PRESENTATION TOPICS

1. Making a Difference: The Art of Community Connecting (3 or 5 hours)

This innovative presentation will give participants a philosophical framework and the practical tools to help individuals with disabilities become more connected and involved in their communities. Participants will learn the art and science of becoming a social guide to assist people on their journey of moving from “Clientland” to a life of “community.”

2. Collaborative Relationships Between Service Providers and Family Members (3 hours)

In order to provide the best possible supports to people with disabilities, a partnership must be formed between service providers and families. This workshop will teach participants principles of family system theory and strategies to build collaboration.

3. Walk a Mile in My Moccasins (3 hours)

An empathy awareness program for staff to increase their understanding of the day-to-day lives of the people they serve.

4. Supporting Individuals with Developmental Disabilities in Developing a Positive Self-Esteem (3 hours)

Teaching people with disabilities how to take care of themselves is critically important, but helping them develop a positive self-image and a belief that they can meet their potential is just as critically important. This workshop will teach service providers how to empower people served to reach their fullest potential through strategies of building self-esteem.

5. My Life or Yours? (3 or 5 hours)

This workshop will give participants a variety of strategies for to create systems and environments to give individuals more control over their lives

6. Personal and Professional Success (3 or 5 hours)

This workshop will provide participants a series of principles and habits that will allow them to achieve a success in the personal and professional life that they have never imagined. Take this workshop and be inspired and equipped to take your performance to the next level.

7. Teach the Teachers: Teaching Philosophies and Strategies to Maximize Learning (3 or 5 hours)

There are no such things as learning disabilities, but only teaching disabilities. Come to this workshop and gain a variety of tools to add to your teaching tool box so you can help individuals achieve their maximum potential.

8. Organization and Time Management (3 or 5 hours)

Are you sick and tired of being sick and tired? Do you have more work than you can handle? Is your in-box overflowing with no end in sight? If you answered yes to any of these questions, come to this workshop to learn how to organize your life to get more work done in less time and have more fun.

9. Don’t Panic It’s Just an Attack (3 hours)

If you or someone you love is experiencing the awful pain of dealing with a panic disorder or other related anxiety disorders, this workshop will give you help and hope through encouragement and practical strategies for coping.

10. Depression: It’s More Than Just the Blues (3 hours)

Depression is one of the most misunderstood challenges of life, but is one of the most treatable conditions. Come to this workshop and hear one man’s personal journey of surviving depression and learning how to love life again.

11. Success as a First Time Manager in the Human Service Field (3 or 5 hours)

Have you recently been promoted to a supervisor and are wondering what you got yourself into? Or have you been a supervisor for a while and are feeling tired and worn out? If so, this seminar will teach you time-tested principles of being a successful supervisor.

12. You Can Be an Effective Speaker (3 or 5 hours)

Public speaking is the number one fear of the average person, but just like any other skill, becoming an effective speaker can be learned. Come and learn how a former sufferer of panic attacks and agoraphobia learned how to be an effective speaker.

13. Motivation and Goal Setting (3 hours)

Life without goals is like bowling without any pins. Come and learn how to motivate yourself, achieve more than you ever dreamed possible, and be happy through the power and art of goal setting.

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JACKIE TENY-MILLER, LPCC

Bio: Jackie Teny-Miller, LPCC received her Masters of Science in Education in 1999 from The University of Dayton. She is a Licensed Professional Clinical Counselor and Certified MANDT trainer. Jackie has dedicated her career to advocating and supporting individuals with intellectual disabilities/developmental disabilities. Jackie’s work experience includes: Director of Goodwill Columbus SAGE program, Director of ARC Industries West, Clinical Counselor for adults and children with a dual diagnosis of developmental disability/mental health disorder, Clinical Director EXCEL Academy, Consultant with Norwich Consulting Services - providing training to providers throughout the State and is currently an instructor in the Mental Health/Chemical Dependency/Mental Retardation program at Columbus State Community College. In addition to her teaching she coordinates the Community/Habilitation Assistant Certificate Program at Columbus State, which is an innovative program providing post-secondary education opportunities for individuals with developmental disabilities.
Jackie’s training offers knowledge, positive values, fun and 30 years of hands-on experience.

PRESENTATION TOPICS

1. Dual Diagnosis 101 (3 hours)

Looking to learn more about the mental illnesses that are commonly diagnosed in individuals with mental retardation? This training will explore What Is a Mental Illness,? What does it mean to have a dual diagnosis? What are Personality Disorders, depression, anxiety disorders and attention deficit disorder? How do these disorders impact individuals with mental retardation? We will explore strategies and techniques that Direct Service staff can utilize to support individuals with a dual diagnosis. Learn how you can make a difference!!!

2. Do you hear what I’m saying? (3 hours)

Are we really listening to the individuals we support? This training will explore the importance of our communication styles and the need to learn to listen. The words you’re hearing may not be the words the individuals you support are saying. Healthy Communication, speaking, listening and understanding are vital to a positive working relationship. Isn’t it time we started really listening?

3. Disability Awareness (3 hours)

Interactive awareness activities will open your eyes, ears and hearts to the challenges faced by those we support. Come prepared to participate! Experience the feelings, thoughts and possibly the behaviors that individuals with intellectual disabilities are continuously faced with. Can you handle it?

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